I want to add a debt to the plan

by Charlie Adams 10 months ago.

Hi Doug,

Please view the answer to "I want to add a debt but it doesn’t show in your list" to see what to do.

Thanks!

by anne 10 months ago.

Hi, I have added 2 more debts and I can see them now on my list. But how do i know that you are dealing with it or that you have contacted the creditor?

by Charlie Adams 10 months ago.

Hi Anne,

We have a list that we check everyday that shows us any debts that have recently been added to your plan. Once we see this we can send out paperwork to the company and begin negotiating a reduced payment arrangement with them.

You will be able to see the date we sent paperwork to them by clicking on the debt, then looking under the heading "What's happened with this debt so far?"

Thanks!

by Adam_Clarke1 9 months ago.

I set up a plan but missed a couple of debts I had on it, I haven't recieved my welcome pack yet, what do I do?

by Charlie Adams 9 months ago.

Hi Adam,

If you haven't made your first initial fee you won't be able to add debts onto your plan online. Please call our customer service team on 08000 914 525 and they will do this for you.

Once you have made your first payment you will be able to add debts online as explained in the answer above.

Thanks!