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Got a question you’d like to ask us? You’ve come to the right place.

To get an answer right away simply search our answer centre for your question in the box below to see if it’s been answered before.

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Most popular questions right now...

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  1. How much do Debt Line charge and why? 2344
  2. How do I cancel my plan? 1374
  3. I have received a default notice. What does this mean? 1045
  4. Will this affect my credit rating? 902
  5. I want to add a debt to the plan 811
  6. If I come into some money, can I pay a lump sum? 744
  7. I have over spent this month and cannot afford to pay 737
  8. I can't afford to pay 730
  9. How much will my monthly payment be? 729
  10. Are you going to lend me the money to pay back my debts? 688
  11. How long will this take? 687
  12. How can I contact you? 684
  13. Can you deal with all of my debts at Debt Line? 650
  14. Can I pay my debts off quicker? 637
  15. Who are Debt Line regulated by? 550
  16. My Debt Line Online account isn't allowing me to change things anymore? 515
  17. I paid one of the people I owe as they kept calling me, is this ok? 421
  18. What happens when I finish paying my debts through Debt Line? 418
  19. I got a letter from a debt collector today, is this normal? 413
  20. I want to add a debt but it doesn't show in your list 398

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Key Information and Fees

Our advice is completely free. We only charge a fee if you enter into one of our debt arrangements. Everything you need to know can be found here.

Getting Free Impartial Advice

To find out more about managing your money and getting free debt advice, the Money Advice Service has been set up to help people manage their money. Click here to find out more.

You can also download a guide by the Insolvency Service on dealing with creditors by clicking on the link below:
Insolvency Guide

Meet the experts who will answer your questions

Lisa Cropp

Lisa Cropp

Customer services

Lisa is the Manager of the Electronic Communication department with over 3 years’ experience within Debt Line. Lisa will be able to answer your questions quickly and clearly and will use your feedback to make Debt Line's service even better.

 
Charlotte Goddard

Charlotte Goddard

Customer services

Charlotte is an Electronic Communication advisor who has been with Debt Line for 2 years and is an expert at helping people with their debts, she will be able to help you with any queries you may have.

 
Hannah Irvin

Hannah Irvin

Customer services

Hannah will use your feedback and questions to improve our service to all of our customers. She is an Electronic Communication advisor who has also been with Debt Line for 2 years.