Got A Question?
Got a question you’d like to ask us? You’ve come to the right place.
To get an answer right away simply search our answer centre for your question in the box below to see if it’s been answered before.
Most popular questions right now...
- How much do Debt Line charge and why? 2372
- How do I cancel my plan? 1422
- I have received a default notice. What does this mean? 1112
- Will this affect my credit rating? 927
- I want to add a debt to the plan 828
- I can't afford to pay 778
- If I come into some money, can I pay a lump sum? 764
- I have over spent this month and cannot afford to pay 759
- How much will my monthly payment be? 747
- Are you going to lend me the money to pay back my debts? 710
- How can I contact you? 702
- How long will this take? 699
- Can you deal with all of my debts at Debt Line? 669
- Can I pay my debts off quicker? 652
- Who are Debt Line regulated by? 567
- My Debt Line Online account isn't allowing me to change things anymore? 544
- I paid one of the people I owe as they kept calling me, is this ok? 441
- What happens when I finish paying my debts through Debt Line? 438
- I got a letter from a debt collector today, is this normal? 426
- I want to add a debt but it doesn't show in your list 414
Key Information and Fees
Our advice is completely free. We only charge a fee if you enter into one of our debt arrangements. Everything you need to know can be found here.
Getting Free Impartial Advice
You can also download a guide by the Insolvency Service on dealing with creditors by clicking on
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Meet the experts who will answer your questions
Lisa is the Manager of the Electronic Communication department with over 3 years’ experience within Debt Line. Lisa will be able to answer your questions quickly and clearly and will use your feedback to make Debt Line's service even better.
Charlotte is an Electronic Communication advisor who has been with Debt Line for 2 years and is an expert at helping people with their debts, she will be able to help you with any queries you may have.
Hannah will use your feedback and questions to improve our service to all of our customers. She is an Electronic Communication advisor who has also been with Debt Line for 2 years.